Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
 

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Carrington custom guitars LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Carrington custom guitars LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Carrington custom guitars LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
 

Service Repairs Warranty
The Carrington custom guitars LLC provides that the repairs and service performed will be free from defects in materials and workmanship for 90 days from the date of original Service. This warranty applies only to the original purchaser, the equipment serviced and service and parts identified on the original sales ticket.
Individual product warranty terms offered by manufacturers may vary from the Carrington custom guitars LLC 90 day limited warranty. If a part is subject to a specific manufacturer's warranty, repair or replacement will be made in accordance with the manufacturer's warranty. Labor, under these circumstances, will only be covered for 90days, after that period all warranty claims are subject to normal labor rates.
This warranty does not apply to failures in service due to deliberate misuse, accident, neglect, alteration, or normal wear and tear. NOTE: No warranty will be provided on requested repairs that do not restore to sound operating condition the equipment being worked on. Carrington custom guitars LLC will only offer a warranty on repairs that we have recommended and/or requested by the customer that meets these criteria.
This warranty does not cover economic loss or additional expense including (without limitation): payment for loss of time or pay, inconvenience, storage, loss of equipment use income, rental expense, shipping costs or other travel costs.
Carrington custom guitars LLC reserves the right to inspect and correct any work to which our posted warranty applies. Complete instrument service history records may be required to be submitted to the Warranty Claims department as part of the investigation process. Keep a copy of the sales ticket indicating the work that was done and showing that full payment for the service was made.
 

Limitation of Liability
Carrington custom guitars LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Carrington custom guitars LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
 

Product Information / Typographical Errors

Although measures are taken to ensure the information in our catalogs and on this website is as timely and accurate as possible, Carrington custom guitars LLC assumes no responsibility for the accuracy of such information or its relevance to a specific use or application. Actual performance of products may vary based upon many factors and may be less than stated. Differences in instrument hardware, software design or configuration, as well as instrument use or application, may affect product performance. Actual products may differ slightly in appearance to images shown due to manufactures changes. Always check with the manufacture for current product info.

Pricing
In the event that a Carrington custom guitars LLC product is mistakenly listed at an incorrect price, Carrington custom guitars LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Carrington custom guitars LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Carrington custom guitars LLC shall issue a credit to your credit card account in the amount of the incorrect price.

 Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Carrington custom guitars LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Cancellation Of Order
Partial or total cancellation of order by Buyer may be made only upon Carrington custom guitars LLC written consent, and on condition that Carrington custom guitars LLC shall be reimbursed for all losses from such cancellation.
 

Notice
Carrington custom guitars LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Carrington custom guitars LLC
 

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Missouri, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Carrington custom guitars LLC products) shall be in the state or federal courts located in Saint Charles County, Missouri. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Carrington custom guitars LLC products) must be commenced within one (1) year after the claim or cause of action arises. Carrington custom guitars LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Carrington custom guitars LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
 

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, phone, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Carrington custom guitars LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial on line service or other organization.
 

Participation Disclaimer
Carrington custom guitars LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Carrington custom guitars LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Carrington custom guitars LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Carrington custom guitars LLC in its sole discretion.
 

Indemnification
You agree to indemnify, defend, and hold harmless Carrington custom guitars LLC its officers, directors, employees, agents, licensor's and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account, additionally you agree to indemnify, defend, and hold harmless Carrington custom guitars LLC ,its officers, directors, employees, agents, licensor's and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from the incorrect installation, use or failure of the components, products or equipment purchased from us.
 

Shipping
All orders placed Monday-Thursday before 10:30 AM (CST) will begin processing within 24-48 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday. * Holidays excluded.
Carrington custom guitars LLC will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional information is needed.
 

DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.

Once your order has shipped, you will receive an email confirmation that includes the tracking number for your package. If you decide to refuse any shipments from Carrington custom guitars LLC, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. Any shortages or damaged shipment claims must be made within 5 working days of receipt.

Return/Refund Policy
All returns must be made within 14 days of receipt of item and item must have an accompanying Return Material Authorization (RMA) number to be accepted, Carrington custom guitars LLC will not be responsible for returns without an accompanying RMA. You may request an Authorization Number by contacting a Carrington custom guitars LLC representative at 314-283-4146.Special order items, items that are drop shipped from the manufacturer and items that have been discontinued are not returnable. Any items returned must be in new, unused condition and unopened in the original manufacturer's packaging. If for any reason the item appears worn or used, the return will be refused. For all returns other than mistakes in shipping or warranty, a 20% restocking fee will be applied. Returns on "Free Ship" items will incur a shipping charge for the cost of out bound shipping of your product deducted from your refund. In Store Merchandise Credit will be issued on the returned item for the original purchase price only, less any fees. Return shipping must be prepaid to the address given by the Carrington custom guitars LLC  representative. Always insure you package for the full purchase amount, any items received damaged by us must be handled by you and your shipper.